SP Customer Service turns Office 365 and SharePoint into a next generation portal for full-featured customer service and support application. An out-of-the-box “native” SharePoint no-code solution, it is 100% customizable by business power users.
Improve service levels by providing a robust yet easy to use customer ticketing system, and save on support costs by allowing your customers to access self-service functions in the customer portal. Issues or cases can be captured from email, external web page or directly from the customer portal with an easy to use ticket system. Automated notifications to the customer and team members are built in as part of the ticketing process.