HelpDesk OSP for Outlook and SharePoint by kalmstrom.com Business Solutions

HelpDesk OSP for Outlook and SharePoint by kalmstrom.com Business Solutions

 
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HelpDesk OSP for Outlook and SharePoint by kalmstrom.com Business Solutions

Product Summary

Developer
Price, US $
1,800.00
Licensing
Unlimited
Free Trial

HelpDesk OSP for Outlook and SharePoint by kalmstrom.com Business Solutions connects Outlook to SharePoint or Office Live. This application from is installed as an Outlook add-in on each machine where it should be used to convert e-mails to SharePoint list items -manually or automatically. Use HelpDesk OSP for issue tracking, user support or whenever you wish to get info from e-mails into a SharePoint list. New list items can also be created directly from Outlook with details picked from GAL or Outlook Contacts.

HelpDesk OSP for Outlook and SharePoint gives new possibilities:

  • Less is more ‒ SharePoint is doing a lot of the work.
  • Great customization possibilities.
  • Easy to use multiple helpdesks.
  • Distribute e-mails from different Outlook folders to different SharePoint lists.
  • Works with all the SharePoint and Office Live list templates provided by Microsoft.
  • Powerful statistics tool integrated - OLAP Reporting Tool.
  • E-mail Threading - info from all e-mails regarding the same case can be gathered in the same ticket.
  • Supports SSL, NTLM, MOSS, WSS, Windows 2000-7 and Office 2003-2010.
  • Can be used with all languages supported by the Microsoft products. The HelpDesk OSP specific phrases are translated into ten languages. For the rest English is used.
  • Merge tickets feature.
  • Handles proxy and forms authentication.
  • The first user configures the connection between Outlook and SharePoint/Office Live for all.
  • Free trial of the full version for 30 days without any obligations.
  • Subscription system for maximum security: support and upgrades always included. No per user fee.
  • Discounts for schools and charities.
  • Developer licenses are also provided, with the source codes for both HelpDesk OSP and OLAP Reporting Tool.

Please visit product website for more information.

User reviews

1 reviews

Rating 
 
5.0  (1)
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Rating 
 
5.0

Helpful product

I really like the e-mail threading feature!

Product Reviews

Pros
HelpDesk OSP is a great product. I use it for several tasks, getting different kinds of e-mails transferred to different SharePoint lists.
Cons
Now I use SharePoint workflows for automatic e-mails, but I wish it would be possible to send automatic e-mails directly from HelpDesk OSP
Version Reviewed
2.1
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