SharePoint Products Business Solutions Help Desk / KB SharePoint Customer Service Desk by Solvion
 

SharePoint Customer Service Desk by Solvion SharePoint Customer Service Desk by Solvion

Send Inquiry
 The form could not be submitted
SharePoint Customer Service Desk by Solvion

Product Summary

Developer
Ideal for
  • Administrators
  • Power Users / End Users
  • Business Managers
Licensing
Commercial
Free Trial

The Customer Service Desk, an interface between service department and customer, takes inquiries of every kind and provides support in their processing and administration. Customer Service Desk forms the main work surface for every ServiceDesk- personnel.

The Customer Service Desk keeps the customer constantly informed about the current status of his request during its processing. Regardless of the type of communication your customer chooses to use, the request will always be handled via Customer Service Desk as the central platform.

Advantages:

  • Traceability of the communicational exchange with the customer.
  • Complete integration of IM (Instant Messaging), telephony and E-Mail.
  • Short training periods for new service team members - Knowledge Base
  • Easy to use due to the integration into the Microsoft Outlook environment.
  • High user acceptance through the integration of various means of communication.
  • More efficient distribution of customer inquiries onto thematically specialized support staff members.
  • Faster and easier access to significant management information.
  • Up-to-date status information for the customer.
  • More Customer Service – maximum customer satisfaction

SharePoint Customer Service Desk is available in 3 versions: Starter, Standard and Enterprise.

 

Image Gallery

SharePoint Customer Service Desk by Solvion
SharePoint Customer Service Desk by Solvion
SharePoint Customer Service Desk by Solvion
SharePoint Customer Service Desk by Solvion
SharePoint Customer Service Desk by Solvion
SharePoint Customer Service Desk by Solvion
SharePoint Customer Service Desk by Solvion
SharePoint Customer Service Desk by Solvion

User reviews

There are no user reviews for this listing.

Ratings (the higher the better)
Rating*
Product Reviews
Comments*
    Please enter the security code.
 
 
Powered by JReviews
© 2013 SharePoint Smart LLC. All rights reserved.