SharePoint Customer Service Desk by Solvion

The Customer Service Desk, an interface between service department and customer, takes inquiries of every kind and provides support in their processing and administration. Customer Service Desk forms the main work surface for every ServiceDesk- personnel.

The Customer Service Desk keeps the customer constantly informed about the current status of his request during its processing. Regardless of the type of communication your customer chooses to use, the request will always be handled via Customer Service Desk as the central platform.

Advantages:

• Traceability of the communicational exchange with the customer.
• Complete integration of IM (Instant Messaging), telephony and E-Mail.
• Short training periods for new service team members - Knowledge Base
• Easy to use due to the integration into the Microsoft Outlook environment.
• High user acceptance through the integration of various means of communication.
• More efficient distribution of customer inquiries onto thematically specialized support staff members.
• Faster and easier access to significant management information.
• Up-to-date status information for the customer.
• More Customer Service – maximum customer satisfaction

SharePoint Customer Service Desk is available in 3 versions: Starter, Standard and Enterprise.