Team KnowledgeBase connects Microsoft Outlook to SharePoint to leverage the information and KB articles stored on one or more SharePoint lists, such that support staffs can easily browse through KB articles in Outlook, or make use of the search functionality to locate a relevant KB article of interest, and insert it to the outgoing email reply as PDF file attachment, or embedded inline content or as hyperlink URL directly from within Outlook. Reduce customer support and improve staff productivity, all inside Outlook.
Team KnowledgeBase add-in helps support staffs to effortlessly store knowledge base articles in one or more SharePoint lists and connect it to Microsoft Outlook for resolving and replying to email replies. Without requiring switching back and forth between Outlook and SharePoint, support staffs can now easily browse through articles grouped by categories and types, or make use of the search functionality to locate a relevant KB article, and insert it to the outgoing email reply as PDF file attachment, or embedded inline content or as hyperlink URL directly from within Outlook. With Team KnowledgeBase, any team can leverage the information stored on its SharePoint lists, to reduce customer support, improve staff productivity and save time that would otherwise have been wasted in searching for information across disparate systems such as shared folders and paper documents, all inside Outlook.