Review Detail

 
CCS Customer Service Manager
Help Desk / KB
Rating 
 
5.0

CCS Customer Service great for visibiilty into our

We are a medical equipment firm. We implemented CCS Customer Service with their CCS Accounts application. The two applications work really well together and now our whole team (sales, support and service) can see what is going on in accounts. It is really flexible! I added our own fields, views etc and I am not a programmer, just business power user.
We also worked with Crow Canyon to create an equipment tracking application that integrates with the ticketing and Accounts.

Product Reviews

Pros
Easy to use, love the flexibility and ability to capture issues from email, our webpage or SharePoint. Love the dashboard and SLA features.
Cons
Still needs better documentation, but vender was very helpful.
Version Reviewed
2.0
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