Alert Plus by Bamboo Solutions

 
0.0
 
1.4 (7)
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4 reviews with 1 stars

7 reviews

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1.4  (7)
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0.5

This tool does not work and support is terrible

I wouldn't purchase this or another bamboo product again.

Product Reviews

Pros
It is great if you can get it working.
Cons
Premium Support for this product is terrible. We had a situation where the tool worked for us until we started loading a whole bunch of data into the site. Then all of a sudden it stopped working. We contacted support but they keep telling us that they are working on the situation.
Version Reviewed
Latest
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Rating 
 
1.0

This product is great when it works.

It’s impossible to get this product to work consistently. The custom timer never worked for us. The support team even with the so called “premium support” is useless.

Product Reviews

Version Reviewed
3.0
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Rating 
 
1.0

Inconsistent implementation

The alerts worked for one site, but refuse to work on other sites in the site collections. Sometimes the alerts event does not get raised, sometimes it sends the alerts but it sends the email message designed on another site. Alert schedules are sometimes Eastern time, sometimes GMT. The Bamboo Alert Plus Windows Service sometimes fails and no alerts go out until they are restarted. At one point, the services would no longer restart and required us to restart the server. Overall, it worked well for our demo on one site but once we deployed all alerts on all sites for the site collection, things went from good to very bad.

Product Reviews

Pros
Lots of options for configuring the alerts, setting up the Mailing list, flexible email message properties and replacable parameters and can redirect links in emails to another SharePoint Zone or you can redirect the {itemlink} to a custom page
Cons
Inconsistent implementation. Finicky Windows Services. Messy metadata.
Version Reviewed
Latest version September 2009
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Rating 
 
1.0

Powerful Configuration, but was Inconsistent

We implemented this to support a SharePoint application that was built before we started using the workflow capabilities. It was easy to setup, and we found the customization very powerful, but it frequently stopped working and the logs even at full sensitivity couldn't tell us why all of the changes/events were being ignored.

Even though we purchased support, we received very little help and no definitive fix. We eventually stopped using it since the users couldn't depend on it.

Product Reviews

Pros
Very flexible, complete customization on what to send, who to send it to, and when.
Cons
This runs as a service on the server. For whatever reason, it was broken more than it worked. Support was not helpful.
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