When it works...
I would only recommend this product if you are on an environment that does not changes very often. Be careful when upgrading! Disable ALL your alerts first before upgrading or migrating your farm database.
I love the ability to trigger workflows.
Alerts tend to be very fragile. I spend a few days troubleshooting alerts related issues at least once a year, since we've got this tool.
Powerful Configuration, but was Inconsistent
We implemented this to support a SharePoint application that was built before we started using the workflow capabilities. It was easy to setup, and we found the customization very powerful, but it frequently stopped working and the logs even at full sensitivity couldn't tell us why all of the changes/events were being ignored.
Even though we purchased support, we received very little help and no definitive fix. We eventually stopped using it since the users couldn't depend on it.
The alerts worked for one site, but refuse to work on other sites in the site collections. Sometimes the alerts event does not get raised, sometimes it sends the alerts but it sends the email message designed on another site. Alert schedules are sometimes Eastern time, sometimes GMT. The Bamboo Alert Plus Windows Service sometimes fails and no alerts go out until they are restarted. At one point, the services would no longer restart and required us to restart the server. Overall, it worked well for our demo on one site but once we deployed all alerts on all sites for the site collection, things went from good to very bad.
This product is great when it works.
It’s impossible to get this product to work consistently. The custom timer never worked for us. The support team even with the so called “premium support” is useless.
This tool does not work and support is terrible
I wouldn't purchase this or another bamboo product again.
We have this
Getting support from Bamboo is next to impossible. The alerts can work reliably but they must be set up just perfectly which can take a lot of time. We have it working on one list but can't for the life of us get it to work on another list in the site collection. The times are all wrong, etc. Support was, of course, no help with that either.
I must say that I just recently upgraded to the latest version and although I ran into a couple of minor bugs, the reliability of the alerts actually being triggered seems to be back on track. I'll need more time to tell for sure.