Basically you can learn some tricks with this solution. When the magic of these tricks run out and you need to figure things out by yourself or you need support you are screwed.
Works for 2013 just as well
Useful for external blobs
Opaque License Structure
Program gives vague errors and status information on simple issues
Bureaucratic, slow and unsatisfying support
Much more than just a backup tool
Anything worth doing generally requires a little more effort. You may struggle a bit at first to get backups running smoothly. Once you learn where to look for logs both on the Manager and Agent side, it will be easier to get to the root of your issue. It is a bit harder than other tools but worth it if you are dependent on out of place restores to other environments.
Another tool we decommissioned after a year
This product was installed in our environment for roughly one year. During this time, we were plagued w/ stability issues and had no choice but to upgrade only to find we were unable to restore backups made under previous Avepoint versions. When we needed to restore files, it did not work all the time and support was unable to offer any real solution to our long term issues. We eventually became so frustrated that we replaced the solution with a better one. Think long and hard before selecting Avepoint and if you do select it, make sure you have a secondary backup system in place. Under no circumstances should this solution be used as a primary backup.
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Good functionality, bad support
I'd recommend the product, just be prepared to pull your hair out when something goes wrong.
I thought the options to backup everything was great. Relatively fast in its backup process. I just found that setup and install took a bit longer than other solutions providing similar benefits.
Still a better option than the out of the box backup/recovery options. I would recommend looking at other solutions as you may save some money to purchase other tools while still getting a great backup/recovery solution elsewhere.
Very Robust, Comprehensive Solution
I used this for a few years in a previous position. We initially implemented the 3.x version when we started to have problems with our backups when the content databases exceeded 40Gb. They system was easy to implement, and I was up and running within an hour or two.
This was one of the first to offer Item Level backup capabilities. I really like the options offered for granularity, frequency, etc.
This product served me very well. We continued our upgrades through the 4.x and into the current version. We later added additional modules like the archiving and disaster recovery that are now part of the base product.
Only if you have too much time on your hands
Our company purchased Docave SharePoint Backup after visiting NY user group and someone recommended their tool over Quest, but i've been somewhat disappointed, especially in the beginning. It provides good functionality in line of itemlevel restoration, but so do many other tools these days. And some of the functionality Docave backup offers we will just never be using. Since it’s not cheap this is something to consider if you are thinking about buying Docave backup – you may be overpaying for features you don’t need.
Now the backup schedules seem to be running and worked fine when we tested the recovery in staging. So far we had no restoration requests in production environment, and I hope we will not. However, it was very hard to get off the ground – their user guide is around 500 pages, seriously. I bought 2-server Backup agent, and I got a 500 page user guide for ALL their modules. Since Avepoint has a very weak knowledgebase, you may want to request user guide for backup only, to save yourself some trouble. One more note worth mentioning - we wanted to upgrade to version 5, but when we called Avepoint support they suggested to wait. Said “the build is not stable and no upgrade tool available”. And that was one month post release! Next year, when our maintenance expires, we will be testing out Quest tools and DPM, but I don’t know if they are any better. I guess we’ll find out…