SharePoint Knowledge Base Solution Accelerator provides you with the infrastructure for a centralized, easy-to-use, searchable, secure Knowledge Base that can be set up in minutes. Whether used internally or as part of a customer-facing site, SharePoint Knowledge Base Solution Accelerator offers a flexible, scalable and affordable knowledge management application for internal or external users that is both simple to set up and easy to use for training, support or case management or as a document repository.
Product Overview and Benefits:
- Centralized administrative and client sites
- Easy to set up and use
- Configure security using SharePoint security trimming
- Create and manage all Knowledge Base articles from one location
- Manage and answer end users' questions
- Create tags and keywords for easy categorization
- Display articles in Web format, and export articles to PDF
- Multiple search criteria provides enhanced search capabilities
- Comment on and rate articles
- Reporting
- Includes an optional review and approval workflow for publishing articles or comments (SharePoint 2010 only)
- Seamless integration with SharePoint means no need for client applications, coding or extra hardware
Search Using Search Criteria - New Improvements in R2.0:
- Search individual columns using AND or OR
- Search using AND, quotation marks ("") or the plus sign (+)
- Search using OR, a space or the minus sign (-)
- Search all columns using AND or OR
- Narrow the search through Category Type or Article Type
Reporting - A New Feature in R2.0:
- Article Usage Report - Allows Knowledge Base Administrators to view which articles have the most views.
- Article Counts by Categories - Reporting makes it easy to see what the current categories are in the Knowledge Base and how many articles belong to a particular category.
- Article Counts by Article Type - View how many article types you have in the Knowledge Base and how popular they are by looking at the average rating.
- Ask a Question Report - See how many questions have been asked, whether they were answered, and if articles need to be created based on the questions and answers.
Please visit product site for more information.
